At phmerry, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal information we collect, why we collect it, how it is used, and the rights you hold as a member on our Philippines mobile gaming platform. We encourage you to read through each section so you know precisely how your data is handled.
When you register for a phmerry account, we collect the personal information you provide directly — including your full legal name, date of birth, Philippine mobile number, email address, and your chosen username and password. During the identity verification process, we may also request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or SSS/UMID card, to confirm that you meet the minimum age requirement of 21 years and that your account details are accurate. When you make deposits or request withdrawals, we collect transaction-related data including payment method details, transaction amounts, timestamps, and reference numbers — this information is necessary to process your financial requests and maintain accurate account records. We also collect technical data automatically when you access the platform, including your IP address, device type, operating system, browser version, and session activity logs; this data helps us detect suspicious access patterns and keep your account secure. If you contact our support team, we retain records of those communications — including chat transcripts and email exchanges — so that we can provide consistent and informed assistance across all interactions. We do not collect any personal data beyond what is reasonably necessary to operate the platform, verify your identity, process transactions, and comply with applicable Philippine regulations.
The personal information you provide is used primarily to create and manage your phmerry account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the sports betting and gaming entertainment services you have signed up for. We use your contact details — mobile number and email address — to send you account-related notifications such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy; we will only send promotional communications if you have opted in to receive them. Technical and behavioural data collected during your sessions is used to monitor platform performance, identify and resolve technical issues, and improve the overall member experience on both mobile and desktop. We may use aggregated, anonymised data — which cannot be linked back to any individual member — for internal analytics, product development, and business reporting purposes. Where required by Philippine law or by a lawful order from a competent authority, we may use your data to fulfil legal obligations, including anti-money laundering checks, responsible gaming assessments, and regulatory reporting. We will never use your personal data to make automated decisions that produce significant legal effects without human review, and we will never sell your data to advertisers or unrelated third parties.
We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and the phmerry platform is encrypted using TLS (Transport Layer Security), and sensitive data stored on our servers — including payment information and identity documents — is encrypted at rest using strong encryption protocols. Access to personal data within our organisation is restricted on a strict need-to-know basis; only staff members whose roles require access to specific categories of data are granted that access, and all such access is logged and audited. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the National Privacy Commission of the Philippines and affected members within the timeframes required by the Data Privacy Act of 2012 and its implementing rules. While we take every reasonable precaution to protect your data, no system is entirely immune to risk — we encourage you to use a strong, unique password for your phmerry account and to enable any additional security features available to you.
As a member of phmerry and as a data subject under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal information we hold about you. You have the right to be informed about how your data is collected and used — which is the primary purpose of this Privacy Policy — and the right to access a copy of the personal data we hold about you at any time by submitting a request to our support team. You have the right to request the correction of any inaccurate or incomplete personal data, and we will process such requests promptly, typically within 15 business days of receiving sufficient information to identify and verify the correction needed. You have the right to request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records under Philippine financial and gaming regulations. You also have the right to object to the processing of your personal data for direct marketing purposes at any time — if you wish to opt out of promotional communications, you may do so by contacting our support team or using the unsubscribe option in any marketing email we send. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
We retain your personal data for as long as your phmerry account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Transaction records, identity verification documents, and account activity logs are retained for a minimum of five years following account closure, in compliance with anti-money laundering regulations and gaming licence requirements applicable in the Philippines. Communications with our support team are retained for a period of two years to allow us to provide consistent service and to resolve any disputes that may arise after an interaction has concluded. Technical logs such as IP address records and session data are retained for a shorter period — typically 90 days — unless a specific security investigation requires us to retain them for longer. When your data is no longer required for any lawful purpose, we securely delete or anonymise it so that it can no longer be linked back to you as an individual. If you close your account and wish to request the deletion of your personal data ahead of the standard retention schedule, you may submit a request to our support team, and we will assess your request against our legal retention obligations and respond within 15 business days.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way phmerry handles your personal data, you are welcome to reach out to our dedicated support team at any time. You can contact us by email at [email protected] — please include your registered account username and a clear description of your query so that we can respond as efficiently as possible. We aim to acknowledge all privacy-related enquiries within two business days and to provide a full response within 15 business days, in line with the timeframes set out under the Philippine Data Privacy Act of 2012. If your concern relates to a potential data breach or an urgent security matter, please mark your message as urgent and our team will prioritise your case accordingly. For formal complaints that have not been resolved to your satisfaction after contacting us, you may escalate your concern to the National Privacy Commission of the Philippines, which oversees the enforcement of data privacy rights in the country. We are committed to resolving all privacy concerns fairly, transparently, and in accordance with Philippine law.
Quick answers to what members most often ask about data and privacy on phmerry.
No — phmerry does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Your data is shared only with service providers who directly support the operation of the platform, such as payment processors and identity verification services, and all such providers are bound by strict confidentiality agreements. We have no commercial relationship with advertisers that involves sharing your personal data. If you ever receive unsolicited communications claiming to be from phmerry, please contact our support team immediately, as this may indicate that your contact details have been obtained through a source unrelated to our platform. Your trust is fundamental to how we operate, and protecting your data from misuse is a core commitment we take seriously.
You can submit a data access request at any time by emailing our support team at [email protected] with your registered account username and a clear description of the information you are requesting. We will verify your identity before processing the request to ensure that your data is not disclosed to an unauthorised party. Once verified, we aim to provide a full response within 15 business days, in line with the requirements of the Philippine Data Privacy Act of 2012. The response will include a summary of the personal data categories we hold, the purposes for which each category is processed, and details of any third parties with whom that data has been shared. If you believe any of the information we hold is inaccurate, you may also request a correction at the same time, and we will update our records accordingly.
When you close your phmerry account, we are required by Philippine anti-money laundering regulations and gaming licence conditions to retain certain records — including transaction history and identity verification documents — for a minimum of five years from the date of account closure. This retention is a legal obligation and is not something we can waive on request. After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you would like to request early deletion of data that is not subject to a mandatory retention requirement, you may submit a request to our support team and we will assess it against our legal obligations. We will always be transparent about which data we are required to retain and for how long, so you have a clear picture of your data's lifecycle on our platform.
Our support team is available around the clock to help with any privacy concerns, data requests, or general account queries. You can also visit our FAQ page for quick answers to the most common member questions.